Exchange & Return Policy – pakseller.store

Introduction

At pakseller.store, your trust is our priority. We aim to provide quality wholesale products with full transparency and customer satisfaction. Our Exchange & Return Policy is designed to be simple, clear, and in compliance with international best practices.

We follow principles similar to Google’s policy standards—fairness, accountability, and clarity. Just as Google ensures user protection and transparency across its platforms, we ensure that our buyers feel confident when purchasing wholesale products from us.

Reference: Google Policy Center – Our policy is designed in the same transparent style to meet Google & AdSense requirements.

1. General Policy Overview

• This policy applies to all products purchased from store.
• Returns, exchanges, and refunds are subject to the conditions outlined below.
• We encourage buyers to review product details, descriptions, and specifications carefully before placing wholesale orders.
• For safety and compliance, all requests must be initiated through our official contact channels:
  • Email: paksellerstores@gmail.com
  • Phone: +923295891734

2. Eligibility for Exchange & Return

Customers may request an exchange or return if:

• The product delivered is defective, damaged, or incorrect.
• The product differs significantly from the description provided on our website.
• The product is unused, in original packaging, and resalable condition.
• The request is submitted within 7 days of delivery (for retail buyers) or 3 days of delivery (for wholesale/bulk buyers).

Note: Products that have been used, customized, or altered after delivery are not eligible for return/exchange.

3. Exchange Policy

• Product Replacement: If the product received is faulty or damaged, we will arrange an exchange with the same or similar product (subject to stock availability).
• Equal Value Exchange: If the exact product is unavailable, the customer may choose another item of equal value.
• Customer Responsibility: Shipping costs for returning items are to be borne by the buyer unless the issue was due to our error.

4. Return & Refund Policy

• Refund Timeline: Refunds will be processed within 5-7 working days after receiving and inspecting the returned item.
• Refund Method: Payments will be refunded through the original mode of payment (Bank Transfer, Easypaisa, JazzCash, or other payment method used during checkout).
• Partial Refunds: If only part of the order is defective, a partial refund will be issued accordingly.
• Non-Refundable Products:
  • Clearance sale items.
  • Custom-made or personalized wholesale orders.
  • Products damaged due to mishandling by the customer.

5. Order Cancellation

• Orders may be cancelled within 24 hours of placing them if they have not been processed/shipped.
• Once the order has been dispatched, cancellation is not possible. Instead, the return process must be followed.

6. Steps to Request Exchange & Return

1. Contact our support team via email: paksellerstores@gmail.com or call +923295891734.
2. Provide your Order ID, invoice number, and reason for return/exchange.
3. Our team will review your request and guide you with the return address & shipping details.
4. Once the item is received, it will be inspected.
5. Eligible refunds/exchanges will be processed as per policy

7. Customer Responsibilities

• Customers are required to retain proof of purchase (invoice, receipt, or order confirmation email).
• Products must be returned in proper packaging to avoid transit damage.
• In the case of wrong product selection by the buyer, shipping charges for return/exchange will be borne by the customer.

8. Wholesale Orders Special Terms

Since pakseller.store deals in wholesale products, the following terms apply:

• Bulk orders once processed cannot be returned unless there is a major manufacturing defect.
• For large shipments, customers are advised to check a sample piece before bulk order confirmation.
• Refunds on wholesale orders may take up to 21 business days, depending on inspection and supplier approval.

9. Compliance & Transparency

We ensure this Exchange & Return Policy is:

• Transparent: Clearly written and accessible to all customers.
• Fair: Protects both the buyer and seller from misuse.
• Google AdSense Valid: Structured in accordance with Google’s transparency and user trust guidelines.

Reference Links:

• Google Policies
• Google AdSense Help

10. Contact Us

For any queries, assistance, or complaints regarding exchange/return:

• Email: paksellerstores@gmail.com
• Phone: +92 329 5891734
• Website: pakseller.store

Our customer support team is available Monday – Saturday (10:00 AM – 7:00 PM) to assist you.

Conclusion

At pakseller.store, we value long-term relationships with our wholesale buyers. Our Exchange / Return Policy ensures you shop with confidence, trust, and clarity. Just as Google maintains transparency in its policies, we maintain honesty and fairness in every step of your shopping journey.

We believe in mutual growth, and our goal is to make sure every purchase leaves you satisfied.